Privacy notice

Who we are

Arna Collective LLC, a design and print studio at 33300 Egypt Lane, Suite I-120, Magnolia, TX 77354. You can reach us at info@arnacollective.com or (346) 280-9870.

What we collect

Only what you type into the inquiry form on the contact page, which depends on the kind of inquiry you choose:

• Always: your name, email address, city or ZIP / postal code, country, and which of the three inquiry types you selected.
• Optional: telephone number and company or studio name.
• For a project inquiry: the service you selected, your description of the project, and — if you choose to provide them — approximate dimensions, a date, a budget range, and one image or PDF attachment.
• For a sample request: the material or design you are interested in, and any project notes you add.
• For a studio visit request: your preferred date and time and what you would like to see or discuss.

We do not ask for your mailing address on the form. If you request samples, we email you to confirm mailing details separately.

The form also contains a hidden field that is expected to stay empty. It exists to catch automated submissions, and it collects nothing about you.

Why we collect it

To reply to your inquiry, to quote and carry out work you ask us to do, and to keep ordinary business records of the projects we have worked on. We do not use it for marketing, we do not sell it, and we do not add you to a mailing list.

Who processes it for us

We do not keep our own application servers, so a small number of service providers handle your submission on our behalf:

• Netlify hosts this website and processes the inquiry form. Your submission — including any file you attach — is stored in our Netlify account and emailed to our studio inbox. Netlify also records ordinary server request data such as IP addresses when pages are served.
• Automattic provides the Akismet spam filtering that Netlify applies to form submissions, so submission content passes through that check.
• Hostinger hosts the arnacollective.com email service, which is where your inquiry arrives and where our reply is sent from.

These providers handle the data to deliver the service to us. If you would like to know more about any of them before sending us anything, email us and we will point you to their current terms.

Files you attach

An attachment goes into our Netlify form submissions and our email inbox. It is not published on this website, it is not placed in the site's public files, and it is not sent to any analytics service.

Analytics and cookies

This site uses Google Analytics to count visits and to see which pages and services people actually look at. Google sets its analytics cookies in your browser for that purpose. We run no advertising trackers and we do not use any of this to target ads. Fonts are served from this site rather than a third-party font service, so loading a page does not call out to another company for them.

Analytics records the page you viewed and four things you do on purpose: sending an inquiry, and tapping our phone, text or email links. When an inquiry is sent it records that it happened and which type it was — never your name, email, message or attachment. Nothing you type into the form reaches Google.

We also use Microsoft Clarity to understand how the site is used. Clarity records how visitors scroll, click and move through pages, which we review as heatmaps and anonymised session replays, and Microsoft sets its own cookies for that purpose. The inquiry form is masked, so nothing you type into it is captured by Clarity. Microsoft's handling of this data is described in its privacy statement.

How long we keep it

We keep inquiries in our email inbox and in our Netlify form submissions for as long as we need them to handle your inquiry and to keep reasonable records of our work. We have not set a fixed deletion schedule, and we would rather tell you that than quote a number we do not actually enforce. If you want yours removed, ask us and we will delete it.

Your requests

Email info@arnacollective.com to ask for a copy of what you have sent us, to correct it, or to have it deleted. Tell us the email address you used so we can find it. We reply to these requests as we do to any other — within one business day.

Children

This site is aimed at people commissioning design and print work. It is not directed at children.

Changes

If we change how the site handles information — a new form field, an analytics tool, a different form provider — we will update this page and the date at the top of it.

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